Need More Reviews? Here’s the Email That Gets 5 Stars Fast
For local and regional ISPs, online reviews are more than vanity—they’re currency. Positive ratings build trust, influence buying decisions, and signal quality to search engines. But getting happy customers to actually leave a review? That’s where most providers hit a wall.
The good news: a well-timed, well-written email can change that.
Here’s the exact 3-step strategy we use to consistently help ISPs boost their Google reviews—without begging or bribing.
Step 1: Choose the Right Moment
The key to a high-converting review request is timing. Ask too soon, and the customer hasn’t experienced enough to speak positively. Ask too late, and the moment of goodwill has passed.
Best time to ask:
- Right after an install that went smoothly
- After a successful service ticket is resolved
- Or following a call where the customer expresses satisfaction
Set a system trigger—automated or manual—so your team doesn’t have to guess when to send.
Step 2: Send This Email (Yes, This One)
Subject: Quick favor?
Hi [First Name],
Thanks for choosing [Your ISP Name]!
We’re always working to provide better service, and your feedback helps us grow. If you’ve had a good experience, would you mind taking a minute to leave a review? It means a lot to our team and helps others in our community find a provider they can trust.
👉 [Google Review Link]
Thanks again—we’re grateful to serve you.
– The [Your ISP Name] Team
Why this works:
- It’s short and respectful of time
- It centers the customer’s experience, not your business
- It uses simple, friendly language—no hype, no pressure
Step 3: Make It Easy for Your Team
Don’t rely on memory. Load this email into your CRM or help desk. Train techs and reps to tag “review opportunities.” Set up simple automation or reminders. Consistency beats volume—one solid request at the right time will outperform ten generic blasts.
The Bottom Line
Reviews aren’t magic. They’re a byproduct of solid service and intentional follow-up. With the right system in place, your best customers will gladly help you grow.
We’ve seen this single tactic increase review volume by 3–5x in under 60 days for providers just like you.
Serve well. Ask well. Get the stars you’ve earned.